We recruit from our talent pools generated near our international hubs, run multi-stage skills assessments, english-fluency interviews, and check references. Final candidates complete a client-specific test project before we send you an operator.
A Pod is a dedicated, branded zone inside a Taskflow campus reserved exclusively for your company. Your operators sit together, share secure networks, and use equipment configured to your stack. Need to grow? The pod can expand—row by row—until it graduates into a stand‑alone, custom‑built operations center that we design and run just for you.
Every seat comes with a performance guarantee. If a match isn’t working out, we replace the operator at no cost—usually within 10 business days—so you never lose momentum.
Operators log in through your preferred tools (Slack, Teams, Asana, HubSpot, etc.). Real-time dashboards show activity, KPIs, and end-of-day snapshots, and our in-house QA leads audit quality and coach the team daily.
All workstations are hardware-encrypted, access is role-based, and our facilities run 24/7 CCTV. We comply with ISO 27001 controls and can sign NDAs plus data-processing agreements to meet your internal policies.
We roster three shift blocks—local day, local night, and 4‑hour overlap with your HQ—to guarantee real‑time coverage or follow‑the‑sun hand‑offs. You choose the blend that fits your SLAs.
Dual‑fiber gigabit lines, enterprise Wi‑Fi 6, automatic diesel backup generators, biometric access control, 24/7 CCTV, and modern-furnished workstations pre‑loaded with the latest AI productivity suite (ChatGPT Enterprise, Copilot, Fireflies, etc.). Your operators hit the ground fully stacked.
Yes. When head‑count forecasts cross 100 + seats, we’ll source real estate, brand the space to your specs, and hand you a turnkey facility (power, fiber, furniture, security) under a cost‑plus lease.
